Contact information

PKO contact information

Pohjois-Karjalan Osuuskauppa Street address: Nurmeksentie 2, 80100 Joensuu Postal address: Nurmeksentie 2, 80100 Joensuu Billing address: Pohjois-Karjalan Osuuskauppa, P.O. Box 643, 00088 S Group E-invoice address / OVT identifier: 003701681709Intermediary ID: 003701011385Operator: Tietoevry Oyj Tel: +358 10 762 2000Email: firstname.lastname@sok.fi Feedback email: pko@sok.fi

PKO management team

Juha Kivelä, Chief Executive Officer (CEO) +358 10 762 2026 Henrik Härkönen, Director of Retail +358 10 762 2035 Jani Lehikoinen, Real Estate Director +358 10 762 2033 Mika-Jussi Mononen, HR Director +358 10 762 2024 Satu Näsärö, Travel Division Director +358 10 762 2036 Antti Pölönen, Chief Financial Officer (CFO) +358 10 762 2044 Saija Viiliäinen, Development Director +358 10 762 2042 Petri Vähä, Communications and Sustainability Director +358 10 762 2034Leena Karvonen, Executive Assistant to CEO +358 10 762 2008 Katriina Hynninen, Controller +358 10 762 2025

Store and unit managers

Johanna Karhu, Area Manager, S-market stores +358 10 762 2853 Mari Karhu, Group Manager, S-hair salons +358 10 762 2201 Olli Kontiainen, Prisma Store Manager, Joensuu +358 10 762 2730 Aku Korhonen, Area Manager, S-market stores +358 10 762 2732 Hanna Meriläinen, ABC Group Manager +358 10 763 7563 Tiina Nykänen, Group Manager (Prisma restaurant world, Hesburger Repokallio and Hesburger Sokos) +358 10 762 3371 Antti Partanen, Area Manager, S-market stores +358 10 762 2037 Erno Pennanen, Group Manager (Bepop, Bepop Street, Las Palmas Kimmel, Kiteen Karhu, Jokilaiva Romeo, Kolumbus, Takatasku, Osuuskaupparock) +358 10 762 3452 Outi Pohjoranta, Hotel Manager, Original Sokos Hotel Vaakuna +358 10 762 3585 Pasi Ripatti, Hotel Manager, Original Sokos Hotel Kimmel +358 10 762 3441 Sanna Tenhunen, Hotel Manager, Break Sokos Hotel Bomba +358 10 762 3856 Hanna Tervola, Area Manager, S-market stores +358 10 762 2851 Mika Tukiainen, Area Manager, S-market stores +358 10 762 2854 Timo Tuomela, Field Manager, assortment and product matters +358 10 762 2175 Janette Vepsäläinen, Service Manager, Prisma Joensuu (customer ownership and S-Bank points) +358 10 762 2119Vihma Kati, Hotel Manager, Break Sokos Hotel Koli and Break Sokos Hotel Koli Kylä 010 762 3853PKO Corporate and Group Sales Team for Travel and Hospitality ServicesJenna Auvinen, Head of Sales Team +358 10 762 3597 jenna.auvinen@sok.fiPetteri Hakkarainen, Sales Manager +358 40 152 1244 petteri.hakkarainen@sok.fi

Other contacts

Sales ledger: palveluassa.myyntireskontra@sok.fi Purchase ledger: palveluassa.ostoreskontrakauppa@sok.fi Complaints and billing inquiries: +358 10 76 22111 (Mon–Fri 8–16) Call cost to 010 numbers: local network/mobile rate

Customer owner services

Email: asiakasomistajapalvelut.pko@sok.fi

S Group customer owner services

Tel. +358 10 76 5858 (local network/mobile rate) Mon–Fri 9–16 Check FAQs before contacting us.

S user account

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Customer service points in stores

Visit PKO’s Customer Owner Service and S-Bank points (Prisma Joensuu, Sokos Joensuu, S-market Lieksa, S-market Kitee, and S-market Porokylä Nurmes) or S-Biili. Join as a customer owner, open an S-Account and banking credentials. Apply for an S-Benefit Card Visa with your preferred payment features. Service is also available by appointment.