Contact information

PKO contact information

Pohjois-Karjalan Osuuskauppa Street address: Nurmeksentie 2, 80100 Joensuu Postal address: Nurmeksentie 2, 80100 Joensuu Billing address: Pohjois-Karjalan Osuuskauppa, P.O. Box 643, 00088 S Group E-invoice address / OVT identifier: 003701681709Intermediary ID: 003701011385Operator: Tietoevry Oyj Tel: +358 10 762 2000Email: firstname.lastname@sok.fi Feedback email: pko@sok.fi

PKO management team

Juha Kivelä, Chief Executive Officer (CEO) +358 10 762 2026 Henrik Härkönen, Director of Retail +358 10 762 2035 Jani Lehikoinen, Real Estate Director +358 10 762 2033 Mika-Jussi Mononen, HR Director +358 10 762 2024 Satu Näsärö, Travel Division Director +358 10 762 2036 Antti Pölönen, Chief Financial Officer (CFO) +358 10 762 2044 Saija Viiliäinen, Development Director +358 10 762 2042 Petri Vähä, Communications and Sustainability Director +358 10 762 2034Leena Karvonen, Executive Assistant to CEO +358 10 762 2008 Katriina Hynninen, Controller +358 10 762 2025

Store and unit managers

Johanna Karhu, Area Manager, S-market stores +358 10 762 2853 Mari Karhu, Group Manager, S-hair salons +358 10 762 2201 Olli Kontiainen, Prisma Store Manager, Joensuu +358 10 762 2730 Aku Korhonen, Area Manager, S-market stores +358 10 762 2732 Hanna Meriläinen, ABC Group Manager +358 10 763 7563 Tiina Nykänen, Group Manager (Prisma restaurant world, Hesburger Repokallio and Hesburger Sokos) +358 10 762 3371 Antti Partanen, Area Manager, S-market stores +358 10 762 2037 Erno Pennanen, Group Manager (Bepop, Bepop Street, Las Palmas Kimmel, Kiteen Karhu, Jokilaiva Romeo, Kolumbus, Takatasku, Osuuskaupparock) +358 10 762 3452 Outi Pohjoranta, Hotel Manager, Original Sokos Hotel Vaakuna +358 10 762 3585 Pasi Ripatti, Hotel Manager, Original Sokos Hotel Kimmel +358 10 762 3441 Sanna Tenhunen, Hotel Manager, Break Sokos Hotel Bomba +358 10 762 3856 Hanna Tervola, Area Manager, S-market stores +358 10 762 2851 Mika Tukiainen, Area Manager, S-market stores +358 10 762 2854 Timo Tuomela, Field Manager, assortment and product matters +358 10 762 2175 Janette Vepsäläinen, Service Manager, Prisma Joensuu (customer ownership and S-Bank points) +358 10 762 2119Vihma Kati, Hotel Manager, Break Sokos Hotel Koli and Break Sokos Hotel Koli Kylä 010 762 3853

Other contacts

Customer owner services: asiakasomistajapalvelut.pko@sok.fi Sales ledger: palveluassa.myyntireskontra@sok.fi Purchase ledger: palveluassa.ostoreskontrakauppa@sok.fi Complaints and billing inquiries: +358 10 76 22111 (Mon–Fri 8–16) Call cost to 010 numbers: local network/mobile rate

PKO sales team

Jenna Auvinen, Head of Sales Team +358 10 762 3597 jenna.auvinen@sok.fiPetteri Hakkarainen, Sales Manager +358 40 152 1244 petteri.hakkarainen@sok.fi

S Group customer owner services

Tel. +358 10 76 5858 (local network/mobile rate) Mon–Fri 9–16 Check FAQs before contacting us.

S user account

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Customer service points in stores

Visit PKO’s Customer Owner Service and S-Bank points (Prisma Joensuu, Sokos Joensuu, S-market Lieksa, S-market Kitee, and S-market Porokylä Nurmes) or S-Biili. Join as a customer owner, open an S-Account and banking credentials. Apply for an S-Benefit Card Visa with your preferred payment features. Service is also available by appointment.